Choosing to Outsource Medical Billing Can Be as Nerve Racking as a First Date

You are making the choice to outsource medical billing, and like a first date you may be a little nervous and hesitant. Often times finding “the one” can be a difficult process. You want to ask all the right questions to make sure outsourcing and the billing company you select are compatible for your organization. Can a medical billing company really provide you with everything you need and want?

When you are ready to start looking for potential billing company matches for your organization begin with an open line of communication and set expectations upfront. To pave a path for a long-lasting relationship with your billing company start by asking yourself these initial questions. When you outsource you’re able to put more time and energy into other areas of your healthcare business, be it a private practice, surgery center or hospital.

  • Can you meet all my needs?

    Everyone has needs. The goal of any relationship is longevity, and your billing company shouldn’t be any different. It is important to make sure you select a billing company that can meet and exceed the needs of your medical facility or private practice.

    For example, if your specialty is anesthesia, does the billing company have extensive knowledge of the anesthesia specific codes, regulations and billing nuances that apply to anesthesiologists and CRNAs? Is the billing company willing to provide references specific to your needs? Take the time to evaluate what exactly what you need or what you are currently struggling with so that you can properly communicate how you wish to improve. Follow up with the references provided.

  • Can you be straightforward?

    Everyone knows that communication is the key to developing a good relationship. With that thought, once you have narrowed your potential billing company matches down, evaluate how each has communicated throughout the time you have spent getting to know them. What has their response time been? Have they known the answers to your questions on the spot, or have they taken a lot of time to research and get back to you?

    Evaluate with your selection committee how information has been received, what face-to-face experiences were like and their team’s ability to articulate their capabilities. Communication is a two-way street.  Be upfront with your communication expectations on things like frequency of meetings, contact methods, reports and more.

  • Where do you see this going?

    The healthcare industry is ever changing, can you picture yourself with this billing company long term? If you want to have a long-standing relationship with your billing company you should ensure they have a good track record that demonstrates their experience in handling past healthcare industry changes. Do they participate in industry related conferences and events to stay abreast of the the trends. Look for specialty related certifications and education in their staff.

As with dating, do not do yourself a disservice and accept the first billing company that you feel is a match. Explore all your options. Make sure your needs can be met by outsourcing medical billing to a third party.  Remember that communication is a two-way street. You desire a long and healthy relationship, do not make the billing companies guess. Set clear expectations so there is an understanding of what needs to be accomplished for success in the future.

Recommended Posts