By Alina Bradford

If patients aren’t paying their anesthesiology bill on time, or at all, your problem may be due to the way your bills are worded. The right approach can up your percentage of patients who pay their bill on time, every time.

Be Direct

The first step is creating a bill that gives the recipient all the information they need to get the bill paid. Here are some things to include on every bill sent from your office:

  • Incorporate the patient number and your billing contact information at the top of the bill so that it is easy to find. Make sure the font is at least 12pt. so that it is easy to read. This is particularly important if you have senior patients.
  • Give the patient a detailed description of charges and the date of the procedure. Too many anesthesiology offices overlook this very simple detail. People won’t pay for something if they don’t understand what they are being charged for.
  • At the bottom of the page, near the total amount charged, inform your patient how he or she can pay. Many people don’t use checks anymore, so make sure your patients know they can pay over the phone using a debit or credit card. You should also provide the billing contact number.

Be Urgent

The number one way to get anesthesiology patients to pay on time is to create a sense of urgency. For example, don’t give the patient a due date. Instead, make it clear that the bill is due as soon as they receive it.

Another way to create a sense of urgency is to be clear that missing a payment may lead to collections, poor credit or a late fee. It is important to be nice about it, though. For example your bill could state:

Please pay your bill, in full, today. Lack of payment will result in a $25 late fee.

Or

This bill requires your immediate attention. Lack of payment will result in your account being sent to a collection agency, which will harm your credit. We would like to help you avoid this by offering two different ways to pay. Simply mail a check to our billing department or call us to make a payment over the phone using a debit or credit card.

Medical bills can be scary for a patient, but knowledge, delivered in the right way, can combat that fear and push them to make the right decision.

 

 

Alina Bradford has been a copywriter for more than 15 years and has helped many businesses correct their collection issues over the past few years. You can visit her at alinabradford.com.

abeo

abeo Management Corporation (abeo) serves as a leading source of revenue cycle management and practice management with a specialization in anesthesia. The company leverages its people, processes, and software to serve independent practices, surgery centers, hospitals and healthcare systems with a scope of services that include billing, coding, transcription, practice management, and business consulting.

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